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Rupens Schoolwear Redbridge

Rupens Schoolwear Redbridge

1 2  Reviews


Workwear in Redbridge - Ilford
98-100 Meads Lane, Ilford, Redbridge, IG3 8QN
+44 (0) 20 8590 3734

Tags: Alterations, arrogant, Embroidery Service / Logos, hit and miss service, Meads lane, Rude, Rupens School Wear, School Uniforms, Uniform shop




Rupens Schoolwear Redbridge Reviews


Hit and miss service. If you get the owners son. Then your will have an ok level of service. He helped us by asking us to try on each item and also have us washing and care instructions. Said we could try the clothes on again at home and any problems to come back to them. A few days later I went back as wasn't happy with one of the items and that's when I had my problems. The owner was there. A throughly rude and ignorant man. Didn't greet us when we went in. We walk up to him and he just looked at us as if we were an inconvenience. I asked to exchange the item that I wasn't happy with. And he told me that I couldn't as there was nothing wrong with the item. I showed him that the item wasn't the same shade as the rest, to which he advised that not every item would we be the same colour and that I couldn't return it exchange it. That was it. Then he carried on doing something behind his till and ignored us. I asked when his son would be in and he just shrugged his shoulders and said later.

I had just spent over £200 in his shop and this is the level of service I received !!! Was not happy at all. Left my whole experience with a sour taste. His son was so polite and helpful a few days before. The shop was busy and still he made the effort to ensure we was happy. And this old man a few days later who has a empty shop so no excuses. Was rude, arrogant and pigheaded.

I would have rated the shop 4 stars if it wasn't for the old man. I will find another provider when I need to update or replace the items next year. If I go into Rupens again it will be if that old man isn't in there.   
Tags: arrogant, hit and miss service, Rude

Rating  2

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STAY AWAY!!! This shop is always mega busy. Have been going there for over 4 years and my last experience on Friday was the worst ever. Disgusting service: The big boned guy served me - I purchase a t-shirt for an 11 yr old and was asked big or small 11 yr old - replied small and also asked for a tape measure at 10am (the first person through the door and only 3 people behind me) and was told "i don't have a tape measure.

SERIOUSLY!!! You're a uniform shop, how can you not have a tape measure.

I did ask for a tape measure when i purchased the top initially - his day the old guy then butted in (when he was serving another customer) and said well you should have measured it and i kicked off with him saying i did ask for it and you didn't have one - he then points to new ones that they were selling and says you could have purchased one. I was livid and asked why they couldn't open the bleeding thing and save me a double trip. The old man ran his mouth and i promised myself i would never step foot in that shop.

Was told that i can bring back and change if the size is wrong - which it was so i came back within 30 mins and queued up in a busier shop. Same guy served me and i asked for a larger size - which i was given and he asked me for £1 more - I genuinely didn't have any cash of me and he wanted to charge £1 for a card transaction when i'd spend £19 on card less than 30 mins ago. I was leaving my driving licence as assurance that i will be back with the £1- which he declined and then offered my bank card - again he declined. I gave him my word and he said no you have to come back and exchange when you have the money. I asked if i would have to queue up again and he said yes.

Absolutely ridiculous.... i wasn't going to run away with his £1. Lucky for me an extremely lovely lady that was being served beside me gave me £1 to pay the guy.

Stay away from these petty people who don't know the first thing about customer service. ZERO STAR RATING!!!! I have no choice but to select 1 star for it to post this review  
Tags: Meads lane, Rupens School Wear, Uniform shop

Rating  1

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